TERMS OF SERVICE

1. About us

This website is operated by Holie. By accessing or using helloholie.com, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website.

For any questions, contact us at: hello@helloholie.com

247 Global Commerce Limited
Registration Number: 78222357
Address: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK HONG KONG

2. Our products

All products sold on helloholie.com are intended for personal, non-commercial use. We reserve the right to limit sales to any person, geographic region or jurisdiction at our discretion.

We do our best to display product colours, descriptions and specifications as accurately as possible. However, we cannot guarantee that your screen will display colours exactly as they appear in person.

3. Pricing

All prices are displayed in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time without notice. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price and will notify you promptly.

4. Orders & payment

By placing an order on helloholie.com, you confirm that:

• You are at least 18 years old
• You are authorised to use the payment method provided
• The information you have provided is accurate and complete

We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, incorrect pricing or stock unavailability. You will be notified and fully refunded if your order is cancelled.

5. Pre-orders

Some products on helloholie.com may be available for pre-order prior to their official release date. By placing a pre-order, you agree to the following:

• Your payment will be taken at the time of purchase
• Estimated delivery dates are provided as a guide only and may be subject to change
• In the event of a significant delay, you will be notified by email
• You may cancel your pre-order and receive a full refund at any time before your order has been dispatched by contacting us at hello@helloholie.com

6. Shipping

We ship to addresses within the United Kingdom. Delivery times and costs are outlined in our Shipping Policy available on helloholie.com. Holie is not responsible for delays caused by third-party carriers, customs or circumstances beyond our control.

7. Returns & refunds

You have the right to cancel your order within 14 days of receiving your goods, in accordance with the UK Consumer Contracts Regulations 2013. Full details are outlined in our Returns & Refund Policy available on helloholie.com.

8. Intellectual property

All content on helloholie.com — including but not limited to text, images, logos, product names and design — is the property of Holie and may not be reproduced, distributed or used without our prior written consent.

9. Limitation of liability

To the fullest extent permitted by law, Holie shall not be liable for any indirect, incidental or consequential damages arising from the use of our website or products. Our total liability shall not exceed the amount paid for the order in question.

10. Governing law

These Terms of Service are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to these terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Your continued use of helloholie.com following any changes constitutes your acceptance of the revised terms.

12. Contact us

Holie Email: hello@helloholie.com Website: helloholie.com