We completely understand the excitement of waiting for your order — and we want to make sure you always know where it is.

Your tracking number is sent by email 3 to 4 days after your order is placed, as soon as your package is collected by the carrier. Please also check your spam or junk folder, as tracking emails can sometimes end up there.

Once you have your tracking number, you can follow your package in real time here:

Here's what to expect after placing your order:

• Your order is processed and dispatched within 24 to 48 hours.
• Your tracking number is emailed to you 3 to 4 days after your order, once the carrier has collected your package.
• Delivery typically takes 5 to 8 business days from the date of dispatch, depending on your location.
• You'll receive an email directly from the local carrier approximately 3 days before your delivery date, with a more precise delivery window so you can plan ahead.

Please don't be alarmed — tracking delays are very common and almost always resolve on their own within a few days.

Here's why this happens and what to expect:

• Tracking scans are updated at key transit points. Between handoffs, there may be a period of 2 to 4 days with no new updates — this is completely normal.
• Once your package enters the local carrier network in your country, updates will become much more frequent.
• You'll receive an email from the local carrier around 3 days before delivery with your estimated delivery window.

We also recommend double-checking your delivery address on your order confirmation to make sure everything looks correct.

If your package hasn't arrived within the estimated delivery timeframe, please contact us using the form below and we'll investigate on your behalf.

We know how frustrating this can be, and we want to help you find your package as quickly as possible.

Before reaching out, here are a few things worth checking — packages are found in unexpected spots more often than you'd think:

• Look around your front door, porch, side gate, garage, or any sheltered spot near your home.
• Check with a neighbor — carriers sometimes leave packages with someone nearby when no one is home.
• Check your building's mailroom or parcel locker if you live in an apartment complex.
• Check the delivery email sent by the local carrier on the day of delivery — it usually includes a photo of exactly where your package was left.

Yes, we accept returns. Your satisfaction matters to us, and we want you to feel confident in your purchase.

• Returns are accepted within 60 days of delivery.
• The product must be unused, in its original condition, and in its original packaging.
• Please contact us before sending anything back — our team will provide you with the correct return instructions and address.
• Return shipping costs are the responsibility of the customer.

Not sure whether your situation qualifies? Just reach out using the form below and we'll be happy to help.