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  • Woman writing at desk with modern white LED desk lamp, retro card file, and abstract art Woman writing at desk with modern white LED desk lamp, retro card file, and abstract art

    Welcome to Holie support

    How we can help ?

  • Frequently asked questions

    What is Holie? keyboard_arrow_down
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    Founded in 2021 in London, Holie was built around one simple idea — that waking up shouldn't feel like a battle. We make light-based sleep and wake products that work with your body's natural rhythm, not against it. No apps, no subscriptions, no unnecessary complexity. Just better mornings and restful nights, starting from your bedside table.

    Do any Holie products require a subscription? keyboard_arrow_down
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    No. Never. Every Holie product is a one-time purchase. No monthly fees, no app, no account. Everything works straight out of the box.

    Do Holie products require Wi-Fi or Bluetooth? keyboard_arrow_down
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    No. All our products work completely offline. No connectivity required.

    What warranty do Holie products come with? keyboard_arrow_down
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    All Holie products come with a 2-year warranty covering manufacturing defects.

    Are Holie products certified? keyboard_arrow_down
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    Yes. All our products carry CE and UKCA certification and are RoHS and WEEE compliant.

    What payment methods do you accept? keyboard_arrow_down
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    We accept Visa, Mastercard, Apple Pay, Google Pay, PayPal and Shop Pay.

    Can I modify or cancel my order after placing it? keyboard_arrow_down
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    Contact us at info@helloholie.com as soon as possible. We'll do our best to help, but we can't guarantee changes once an order has been despatched.

    Do you offer free delivery? keyboard_arrow_down
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    Yes. All UK orders include free delivery, straight to your door.

    How long does delivery take? keyboard_arrow_down
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    We aim to despatch all orders within 1-2 business days. Delivery typically takes 5-8 business days after despatch.

    What is your returns policy? keyboard_arrow_down
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    We offer a 45-night trial on all our products. If you're not completely satisfied for any reason, return it within 45 days for a full refund. No questions asked. Return shipping is free.

    How do I start a return? keyboard_arrow_down
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    Email info@helloholie.com with your order number and we'll arrange everything for you.

    How long does a refund take? keyboard_arrow_down
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    Once we receive your return, refunds are processed within 5-7 business days back to your original payment method.

    What if my product arrives damaged? keyboard_arrow_down
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    Contact us at info@helloholie.com with a photo of the damage and your order number. We'll resolve it straight away.

    How do I contact Holie? keyboard_arrow_down
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    Email us at info@helloholie.com. We're available Monday–Friday, 9am–6pm GMT and aim to respond to all enquiries within 24 hours.